A. Cancellation by Patient (customer)
- If the online service is canceled by the customer 2 hours before the consultation, a 50% amount will be deducted.
- No refund will be possible if the cancellation is made within 2 hours of the given consulting time.
- The refund may take 3-5 working days.
B. Cancellation by Doctor
- If the cancellation is made by the doctor, the full amount will be refunded with a deduction of 3% as a transaction charge.
- The refund may take 5-7 Working Days.
C. If the amount is deducted twice due to a technical error. The full amount will be refunded. The refund may take 5-7 Working Days.