A. Cancellation by Patient (customer)

- If the online service is canceled by the customer 30 minutes before the consultation, a 50% amount will be deducted.
- No refund will be possible if the cancellation is done within 30 minutes of the given consulting time.
- The refund may take 3-5 working days.

B. Cancellation by Doctor

- If the cancellation is done by the doctor, the full amount will be refunded with a deduction of 3% as a transaction charge.
- The refund may take 3-5 working days.

C. If the amount is deducted twice due to technical error. The full amount will be refunded. The refund may take 3-5 working days.